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A leading healthcare technology company needed strategy and technical support in building an effective Operations and Maintenance Team for one of the largest Federal institutions in the country. Given the nature of the contract, clearance, and onboarding, there was the difficult problem of initially having enough security cleared resources ready and available to support the hundreds of thousands of users across the country. Another issue was making sure resources who were new to the federal institution were able to transition quickly and effectively picking up processes and government technologies along the way. The strategy and timeline for building and managing the team were ultra-aggressive and could be divided across several phases.

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